Model: RF31CG7400SRAA Location: Bonita Springs, FL 34135 Repair Summary Checked refrigerator for no cooling. Upon arrival, found the fresh food section cooling somewhat, while the freezer was cool but not reaching freezing temperatures. Connected HASS and ran a service diagnostic report, which showed two stored ice maker error codes. Ran the Weak Cooling Test and found average temperatures around 30°F. Inspected the compressor area and found no visible oil or obvious signs of a refrigerant leak. Inspected the main control board and initially found the LED was not illuminated. Reset the refrigerator and waited approximately 15 minutes. The LED illuminated and the compressor and fans started. Verified the evaporator fan was operating with good airflow. Based on the cooling performance, proceeded with sealed-system diagnosis. Installed a new filter drier and access valve on the compressor and pressurized the system with 352 PSI of nitrogen. Leak testing identified leaks at both condenser connections. Repaired both connections and pressure tested the system again for approximately 25 minutes. Pressure remained stable and increased slightly rather than dropping, confirming no further pressure loss. Evacuated the sealed system and recharged it with 3.3 oz of refrigerant. Ran the HASS Overall Check and received a passing result with no active error codes or additional issues found. Unit is operating properly at this time.

Model: ME11A7710DS/AA Location: Fort Myers, FL 33908 Repair Summary Checked microwave for buttons not responding. Upon arrival, plugged the microwave back in and found the controls were responding and the unit was operating properly at this time. Also found an installation issue where the surrounding cabinetry will need to be disassembled in order to remove the microwave for service. Made the customer aware that if the issue returns and the door assembly needs to be replaced, she will be responsible for having the microwave made accessible for service, along with an additional service fee. Unable to duplicate the reported control issue at this time.

Model: DVE50BG8300V/A3 Location: Cape Coral, FL 33909 Repair Summary Checked dryer for no heat. Upon arrival, verified the unit was receiving proper voltage. The drum was spinning, but the dryer was not producing heat. Disassembled the dryer and found one of the heating elements reading open (OL) and the high-limit fuse open. Replaced the heater assembly and vacuumed lint and debris from inside the dryer cabinet. Reassembled and tested the unit, verifying the drum spins and the dryer cycles heat properly. Airflow appears to be restricted, as the temperature is not dropping at a proper rate, which may have contributed to the dryer overheating and the heater failure. Advised the customer to have the dryer vent professionally cleaned before using the unit. Other than the ventilation concern, the dryer checks normal.

Model: KDTE234GPS0 Location: Fort Myers, FL 33913 Repair Summary Checked dishwasher for concerns with the door opening and brown/rust-colored water appearing along both sides of the door. Explained to the customer that this is dirty wash water coming from the unit when the door opens. Ran diagnostics and found an F1E2 software error. Also found the spray arms dirty and the door latch weak when engaging the striker. Returned and replaced the main control board, door latch, striker, and spray arms. Ran diagnostics after the repair and verified the dishwasher is operating properly at this time.

Model: WD53DBA900HBA1 Location: Cape Coral, FL 33993 Repair Summary Checked washer for an intermittent water leak underneath the unit. Customer stated this has occurred at least twice. Noted the washer has a unique drain installation, with the main drain hose connected to an additional hose that runs behind the counters before reaching the drain (see video). Explained that this creates an unusually long drain run and is not a recommended installation, although the customer stated the same setup had been used for years with the previous washer without issue. Ran HASS diagnostics and found no error codes. Independently tested both the hot and cold water valves with no leaks found. Verified the washer drained properly with no leaks. Ran the HASS Overall Check, which passed, followed by a Rinse and Spin cycle, and still found no water leakage. Unable to duplicate the complaint or identify a source of the reported leak at this time. Advised the customer to record the washer if the leak occurs again. If the issue returns, additional diagnostic time will be needed to investigate further. Unit is working properly at this time.

Model: WTW4816FW3 Location: Fort Myers, FL 33913 Repair Summary Checked washer for not completing cycles. Ran diagnostics and found error codes related to the pressure switch and a main control board fault. Replaced the main control board and tested operation. Verified the washer is now operating properly with no further issues. Unit checks normal at this time.

Model: RF70F29MERAA Location: Cape Coral, FL 33991 Repair Summary Checked refrigerator for the whiskey ball ice maker leaking water. Upon inspection, found the ice maker was not sealing properly and was leaking from the center seal. Also found several stored error codes related to the whiskey ball ice maker. Removed and replaced the ice maker and fill tubes. Cycled the ice maker and verified it operated properly and called for water with no leaks present. Removed the large block of ice from the ice bin and reinstalled the bin. Ran HASS service diagnostics and found no additional error codes. Verified refrigerator temperatures are within the proper range. Advised the customer to allow approximately 24 hours for normal ice production. Unit checks normal at this time.

Model: GFW655SSV0WW Location: Fort Myers, FL 33905 Repair Summary Checked washer for not draining. Connected diagnostics and found stored error codes for the door lock and drain pump. Used diagnostics to unlock the door and tested the drain pump, which was not operating or humming. Provided the customer with an estimate for drain pump replacement and initially proceeded with the repair. After replacing the drain pump, found the main control board would also need to be replaced to complete the repair. Customer elected not to proceed with the additional repair and decided to replace the washer instead. Removed the replacement drain pump and charged the customer only the service fee and applicable labor.

Model: RF24R7201SR/AA Location: Fort Myers, FL 33907 Repair Summary Checked refrigerator for no water dispensing. Upon arrival, tested the dispenser with the water filter removed and verified good water pressure, indicating a faulty filter housing. Provided the customer with an estimate for the repair, which was approved. Replaced the filter housing. The water shutoff valve under the sink was extremely difficult to operate and would not turn, so the main water supply to the house had to be shut off to complete the repair. Made the customer aware of the shutoff valve issue. Restored the water supply and tested the dispenser. Verified water is now dispensing properly. No other errors or issues found at this time.

Model: WRX735SDBM00 Location: Cape Coral, FL 33914 Repair Summary Checked refrigerator for a large block of ice forming in the ice bin. Upon inspection, found the ice maker fill tube frozen, indicating the water valve was leaking and allowing water to enter the ice maker when it should be closed. Provided the customer with an estimate for the repair, which was approved. Replaced the water valve, ice maker, and fill tube. Tested operation and verified proper water fill with no leaks present (see video). Advised the customer to allow approximately 24 hours for normal ice production.