Model: DW80R9950US/AA Location: Bonita Springs, FL 34135 Repair Summary Checked dishwasher for customer complaint of an LC error code and intermittent loss of electrical power. Upon arrival, attempted to connect to the dishwasher using Samsung HASS diagnostic software to perform a comprehensive system evaluation. During the diagnostic process, the dishwasher unexpectedly lost power, interrupting communication. Inspected the electronic control components and discovered evidence of pest infestation, including fecal contamination across the electronics. No live insects were observed during the inspection. Explained that pest waste can absorb moisture and become conductive, potentially causing electrical shorts, corrosion, and intermittent electronic control failures. Based on the condition of the electronics and reported symptoms, replacement of the affected electronic components would be necessary. Was subsequently able to access the dishwasher's manual diagnostic mode and complete a full diagnostic cycle from beginning to end without any error codes or visible water leaks. To further investigate the reported LC error code, initiated a Quick Wash cycle and introduced a small amount of rinse aid solution to increase sudsing and help identify potential water leakage. Within several minutes, observed a significant amount of water escaping from the left side of the dishwasher door. Further inspection revealed substantial physical damage to the door frame, which appeared consistent with an external impact or an object potentially falling onto the door and bending the frame. The deformation created a visible gap along the door edge, allowing wash water to escape, travel down the side of the door, and accumulate on the floor. Documented the damaged door frame, water leakage, and electronic contamination with photographs and video. Contacted Samsung Technical Support and reviewed the findings for documentation. Due to the identified physical damage, Samsung determined that the necessary repairs were not eligible for warranty coverage and that warranty coverage was voided. Customer was informed of the findings, the cause of the water leakage, the condition of the electronics, and Samsung's warranty determination.

Model: RF32CG5300SRAA Location: Lehigh Acres, FL 33974 Repair Summary Checked refrigerator for a no-cooling complaint. Upon inspection, found evidence of sulfur-related corrosion affecting the sealed refrigeration system. The filter drier exhibited significant black discoloration and corrosion, resulting in a refrigerant leak and loss of cooling performance. The customer stated that the refrigerator was not connected to a water supply and questioned how sulfur could affect the appliance without a direct water connection. Explained that homes supplied by well water may have hydrogen sulfide gas present, which can be released into the surrounding air during normal household activities such as showering, washing dishes, and doing laundry. Over time, airborne sulfur compounds can circulate throughout the home and contribute to corrosion of exposed metal components, including copper refrigerant lines and sealed-system connections. Educated the customer that disconnecting the refrigerator from the water supply does not eliminate exposure to airborne environmental contaminants. Explained that sulfur-related corrosion can compromise sealed-system components, resulting in refrigerant leaks and cooling failures. Advised that environmental corrosion is generally not considered a manufacturing defect and is typically excluded from manufacturer warranty coverage. The warranty company was contacted, informed of the findings, and approved the necessary repairs as a one-time courtesy exception, despite sulfur-related environmental damage normally being excluded from coverage. A replacement filter drier and condenser fan motor were ordered to complete the repair. Returned and completed the approved repairs. Following the sealed-system repair, performed a pressure test to verify system integrity and confirmed that the system passed without indications of refrigerant leakage. Verified normal operating pressures and confirmed that the refrigerator was operating properly following the repair. Advised the customer to monitor the refrigerator for approximately 24 hours to allow temperatures to stabilize and verify consistent cooling performance. At the completion of service, the sealed refrigeration system passed pressure testing, operating pressures were within normal range, and the refrigerator checked normal.

Model: NE63T8111SS/AA Location: Lehigh Acres, FL 33972 Repair Summary Replaced the cracked glass cooktop assembly as authorized and approved by Samsung. Inspected the replacement cooktop following installation and performed operational testing to verify proper burner functionality. Specifically checked the previously reported concern of the burner remaining on high heat and confirmed that the burner was regulating temperature properly without becoming stuck on the high setting. Recorded and uploaded a video documenting proper burner operation and confirming that the heating element was cycling as designed. Educated the customer on appropriate cookware selection and advised against using aluminum pans or other cookware not recommended by the manufacturer for the glass cooktop. Reviewed the importance of using compatible cookware to help prevent damage and maintain proper heating performance. Repair completed, and the range checked normal upon final testing.

Model: ZDT800SIY0II Location: Marco Island, FL 34145 Repair Summary Checked dishwasher for customer complaint of improper draining and residual water remaining after the wash cycle. During further discussion, the customer clarified that the water he observed was located below the mesh filter screen, within the sump assembly. Inspected the area and explained that a small amount of residual water remaining in the sump is normal by design. This water helps maintain moisture around the sump seals, preventing them from drying out, cracking, and potentially developing leaks. Customer understood the explanation. Customer also questioned the length of the drain hose extension underneath the kitchen sink. Explained that, due to the existing dishwasher installation and plumbing configuration, the additional drain hose length is necessary to maintain a proper high-loop configuration above the garbage disposal connection and help prevent wastewater from flowing back into the dishwasher. Reorganized and neatly coiled the excess drain hose underneath the sink to improve its positioning and appearance while maintaining the required drain hose routing. Performed operational testing to verify proper dishwasher functionality, including washing, rinsing, draining, and drying. Confirmed that the dishwasher completed its operating functions properly, with no active error codes, drainage failures, or water leaks detected. Reviewed recommended dishwasher maintenance procedures with the customer, including proper filter cleaning and general care to maintain optimal performance. This visit was primarily for customer education and verification of normal operation. No mechanical or electrical failures were identified, and the dishwasher is operating as designed.

Model: RF32CG5300SRAA Location: Lehigh Acres, FL 33971 Repair Summary Inspected the refrigerator in response to the customer's complaint of insufficient cooling. During the diagnostic inspection, identified a refrigerant leak at the filter drier and observed evidence of sulfur-related damage affecting portions of the copper refrigerant lines. Additionally, retrieved an error code indicating a freezer evaporator fan motor malfunction, which can interfere with proper airflow and cooling performance. Contacted the warranty company while on-site, reported the diagnostic findings, including the observed sulfur damage, and obtained authorization to proceed with the necessary repairs. Replaced the leaking filter drier and installed a new freezer evaporator cover assembly to address the evaporator fan motor error. Following the sealed system repair, pressurized the refrigeration circuit with nitrogen to 350 PSI to check for leaks. Subsequently evacuated the sealed system using a vacuum pump and performed operational testing after completing the repairs. Verified that the refrigerator resumed normal operation and that all tested functions were operating properly at the time of service. The previously observed sulfur-related corrosion on the copper refrigerant lines was documented as an existing condition.

Model: DVE47CG3500VA3 Location: North Fort Myers, FL 33917 Repair Summary Customer complaint was that the dryer was overheating and producing a burning odor during operation. Connected to the dryer using Samsung HASS diagnostic software and performed an initial system evaluation, which identified a stored DC error code. During the comprehensive HASS diagnostic evaluation, a D80 error code was also detected, indicating approximately 80% exhaust airflow restriction. Contacted Samsung Technical Support and initiated a Visual Support session to review the customer's concerns and diagnostic findings. Performed multiple diagnostic and operational tests with Technical Support, all of which passed without identifying an internal component failure. Additionally, performed a CPS diagnostic test to further evaluate and confirm the findings related to the exhaust ventilation system. Based on the diagnostic results and consultation with Technical Support, determined that the customer has a restricted dryer exhaust vent contributing to the reported overheating concerns. Educated the customer on proper dryer maintenance and the importance of having the entire exhaust vent system professionally cleaned to restore adequate airflow and prevent overheating and potential fire hazards. Advised the customer to have the venting issue corrected before further dryer use. All performed component and operational tests passed, with the external exhaust ventilation restriction identified as the outstanding issue.

Model: NE63A6111SS/AA Location: North Fort Myers, FL 33903 Repair Summary Customer complaint was that the right front burner was not regulating temperature properly and that the glass cooktop was broken near the right front burner. Upon inspection, confirmed damage to the glass cooktop and found that the right front burner control switch was sticking during operation. After the burner had been operating for an extended period, the switch would fail to regulate the heating element properly, causing the burner to remain on high heat rather than cycling as designed. Determined that the glass cooktop and right front burner control switch required replacement. Replaced the damaged glass cooktop assembly and defective right front burner control switch. Following installation, performed operational testing on all four surface burners to verify proper heating and temperature regulation. Confirmed that all four burners heated properly and cycled between high and low heat settings as designed. The right front burner is now regulating temperature correctly, and all four burners passed operational testing. Range is functioning normally upon completion of repairs.

Model: MRQ22D7AST Location: Naples, FL 34102 Repair Summary Checked refrigerator for customer complaint of a broken lower ice maker. Upon arrival, inspected the ice maker assembly and found it hanging out of its proper mounting position due to a broken retaining clip. Determined that the damaged mounting clip prevented the ice maker from being properly secured and that replacement of the ice maker assembly was necessary. Removed the damaged ice maker and installed a new ice maker assembly, ensuring it was properly secured in its mounting position. Allowed the ice maker to initiate a harvest cycle and verified that the ice tray twisted properly and the assembly called for water as designed. Inspected the surrounding area and confirmed no water leaks were present. Advised the customer to allow approximately 24 hours for normal ice production to resume. No additional issues were identified, and the refrigerator checked normal upon completion of the repair.

Model: NSI6DB990012AA Location: Fort Myers, FL 33905 Repair Summary Checked range for customer complaint of an unresponsive cooktop touch control panel. Inspected the unit and followed the applicable manufacturer service bulletin addressing touch control responsiveness. Per the bulletin's recommended repair procedure, determined that the original cooktop assembly required replacement with the updated design incorporating the revised touch control assembly. Replaced the original cooktop with the updated cooktop and touch control assembly in accordance with the manufacturer service bulletin. Following installation, performed operational testing and verified that the touch controls responded properly and functioned as designed. Connected the range to the customer's Samsung SmartThings application and confirmed successful connectivity and communication. All tested functions passed, and the range is now operating normally.

Model: MVW6500MBK0 Location: North Fort Myers, FL 33903 Repair Summary Customer complaint was that the washer agitator was broken and causing damage to clothing. Inspected the agitator assembly and found that the lower plastic base was fractured, creating damaged edges that were catching and tearing clothing during the wash cycle. Determined that the agitator assembly required replacement to eliminate the damaged component and prevent further clothing damage. Replaced the defective agitator assembly and performed the washer's calibration procedure following installation. Conducted operational testing to verify proper functionality of the wash system. Confirmed that the washer fills with water, agitates during the wash cycle, drains properly, and completes the spin cycle as designed. All tested functions passed, and the washer is operating normally at this time.