Model: GDF510PSR6SS Location: Ave Maria, FL 34142 Repair Summary Checked dishwasher for the customer’s complaint of a detached door spring. Upon inspection, found that the door spring had become disconnected from its mounting location. Reinstalled and properly secured the spring, restoring the door’s spring-assisted operation. Customer is currently remodeling the home, and the dishwasher has not yet been fully installed. Explained that if the spring or its connecting components become caught or obstructed during installation or movement of the appliance, the spring may become dislodged again. Demonstrated to the customer how to properly reposition and reinstall the spring if this occurs. Following reinstallation, inspected the spring attachment and verified that it was properly seated. However, because the dishwasher is not currently installed, a complete operational test and wash cycle could not be performed. Advised the customer that full functionality should be verified once the dishwasher is properly installed and connected to the required utilities. No additional visible issues were identified during the inspection. Door spring reinstalled successfully; complete operational testing remains pending installation.

Model: RT70F18LASRAA Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for the customer’s complaint of insufficient cooling in the fresh food compartment. Upon inspection, verified that the compressor, evaporator fan, and condenser fan were operating properly. Also confirmed that the freezer ice maker was producing ice, indicating sufficient freezer cooling for ice production. Further inspection revealed excessive moisture accumulation inside the fresh food compartment. Examined the refrigerator door gasket and found that the sealing surface was not making proper contact with the cabinet liner, allowing warm, humid air to enter the compartment and affecting cooling performance. Attempted to reshape and remold the gasket to restore proper sealing; however, the gap was too significant to correct through adjustment. Confirmed that the refrigerator doors had been reversed to accommodate the customer’s installation requirements, a configuration the customer specifically selected this model to support. Removed the doors for further inspection and identified an alignment gap near the lower hinge assembly. Contacted manufacturer Technical Support, reviewed the findings, and was instructed to replace the lower door hinge and gasket. Returned and replaced the lower hinge assembly and door gasket as directed by Technical Support. Verified that the replacement hinge was properly installed and seated flush. Additionally, replaced the complete refrigerator door assembly in an attempt to correct the alignment and sealing concern. Following installation, the same sealing gap remained present with both the original and replacement doors. Further inspection identified a manufacturing-related alignment defect involving the door hinge mounting locations. The left hinge mounting hole was positioned slightly farther forward than the right, causing the door to sit farther away from the refrigerator cabinet and preventing the gasket from making complete contact with the cabinet liner. Despite replacement of the lower hinge, door gasket, and complete door assembly, the sealing gap could not be eliminated. Determined that the condition could not be corrected through additional component replacement or conventional adjustments. The refrigerator was deemed non-repairable under the existing door configuration due to the cabinet hinge mounting alignment defect. Attempted to contact manufacturer Technical Support to document the persistent defect and unsuccessful repair attempts; however, the call was disconnected before the findings could be fully reviewed. Uploaded photographs and videos documenting the hinge mounting locations, door positioning, and remaining sealing gap for manufacturer evaluation. Technical Support subsequently contacted our company and provided a reference number authorizing further exchange resolution. The refrigerator continues to experience an unresolved door sealing defect that compromises fresh food cooling performance. All recommended component replacements and adjustments have been completed without correcting the condition. The case has been referred to the manufacturer for replacement processing, and no further field repairs are recommended for the identified cabinet alignment defect.

Model: HTW265ASW0WW Location: LaBelle, FL 33935 Repair Summary Checked washer for the customer’s complaint of water leaking and loud roaring noises during the spin cycle. Upon inspection, found the drain pump leaking, the transmission/gearcase bearing damaged, and oil leaking from underneath the transmission assembly. Based on these findings, determined that the washer requires a complete tub repair, including replacement of the transmission/gearcase assembly, drain pump, and main control board. Inspected the suspension rods, which had previously been replaced by another service company, and verified that they maintained proper tension and were functioning as intended. Suspension replacement is not necessary at this time. Contacted the warranty company and provided a detailed report of the diagnostic findings, confirmed component failures, and required repairs. Explained that due to the extent of the mechanical damage, labor involved in completing a full tub repair, and number of components requiring replacement, the repair may not be economically feasible compared to replacement of the appliance. Provided the warranty company with the complete list of required parts for evaluation. The warranty company will review the estimated repair costs and determine whether to authorize the repairs or pursue an alternative resolution. The customer will be contacted directly by the warranty company regarding the next steps. Repairs remain pending warranty review and authorization.

Model: NE63A6511SS/AA Location: Cape Coral, FL 33914 Repair Summary Checked range for the customer’s complaint of the center cooktop burner heating continuously and failing to shut off. Customer reported having to turn off the circuit breaker to stop the burner from heating. Performed diagnostic inspection and determined that a relay on the electronic control board was stuck in the closed position, continuously supplying power to the center heating element. Confirmed that the control board requires replacement to properly correct the malfunction. No additional operational issues were identified during the inspection. Customer stated that the center burner is rarely used and requested that the technician disconnect the affected component rather than replace the control board. Explained that, due to electrical safety concerns and liability, we could not perform or authorize a modification that bypasses or disables the factory-designed heating circuit. The customer subsequently attempted the disconnection himself, after which the center burner was no longer energizing. This modification was performed by the customer and was not completed or verified as a safe repair by our technician. Advised that the defective control board remains unresolved and requires replacement. The range should not be considered fully repaired or safe for continued operation until the defective control board is replaced and proper operation is verified. No other malfunctions were identified during the initial inspection.

Model: GRF600AV2SS Location: Fort Myers, FL 33919 Repair Summary Checked oven for the customer’s complaint of the lower storage drawer not closing properly and appearing uneven when installed. Upon arrival, found that the drawer was not correctly seated on its tracks. Repositioned the drawer and tested its movement, observing a slight lean toward the left side. GE had supplied a replacement drawer and slide assemblies to address the concern. Inspected the original drawer and found slight movement and unevenness when checking it diagonally from one corner to the opposite corner, indicating that the drawer was not sitting completely level. Proceeded with installation of the manufacturer-supplied replacement drawer and slide assemblies to address the alignment concern. Following installation, tested the replacement drawer and observed that it continued to exhibit a slight lean toward the left, similar to the original assembly. Noted that the direction of the drawer’s lean corresponded with the slope of the surrounding floor. Attempted multiple adjustments to the drawer tracks and oven positioning to improve alignment; however, these adjustments produced minimal improvement. Carefully repositioned and adjusted the components to achieve the straightest possible alignment under the existing installation conditions. The drawer was left as level and properly aligned as reasonably achievable. The remaining slight leftward lean persisted despite replacement of the drawer and slide assemblies and the adjustments performed. No additional component failure was confirmed during testing.

Model: RF24R7201SR/AA Location: Fort Myers, FL 33913 Repair Summary Checked refrigerator for a reported no-ice condition. Performed diagnostic testing and found error code 39, indicating an ice maker malfunction. Ran the refrigerator's diagnostic tests and verified that the weak cooling test passed successfully. Also inspected the ice maker auger optical sensor and observed the red indicator light illuminated. Uploaded photographic documentation of the diagnostic findings and test results. Based on the active error code and inspection, determined that the ice maker assembly was defective and required replacement. Replaced the defective ice maker assembly and initiated the ice maker reset/test cycle using the reset button. Verified that the replacement ice maker responded properly and operated as expected during testing. No additional operational issues were identified at the time of service. Advised the customer to allow up to 24 hours for ice production to resume and to monitor the unit for proper operation. Unit checks normal at this time.

Model: ME11CB751012AA Location: Fort Myers, FL 33912 Repair Summary Checked microwave for a reported no-heat condition. Upon inspection, verified that the microwave powered on, the countdown timer operated, and the ventilation fan was functioning; however, the unit failed to heat during a water-heating test. Performed electrical diagnostics and determined that the high-voltage transformer was not receiving the required input voltage. Inspected and tested the applicable fuses, thermal thermostats, door interlock switches, and noise filter board, all of which checked normal. Based on these findings, determined that the main control board/relay circuit was defective and not supplying power to the high-voltage transformer. Recommended replacement of the main control board. Since the high-voltage circuit could not be fully evaluated without the required voltage supply, also recommended ordering the high-voltage transformer and magnetron as precautionary components to address any additional failures identified after restoring power. Replaced the main control board and performed an operational test using water. The microwave successfully heated the water, confirming that power had been restored to the high-voltage circuit. However, during operation, an abnormally loud noise was observed from the high-voltage transformer and magnetron area. Replaced the high-voltage transformer and magnetron to address the abnormal operating noise. Following installation, performed another water-heating test and verified that the microwave heated properly without any abnormal noises. Confirmed normal operation following the completed repairs. Unit checks normal at this time.

Model: HTX26EASW0WW Location: Alva, FL 33920 Repair Summary Checked dryer for a reported broken control knob. Upon inspection, found the timer control knob damaged and the timer shaft rounded off, preventing the knob from properly engaging the timer mechanism and allowing reliable cycle selection. Determined that both the timer assembly and control knob required replacement to restore proper operation. Replaced the defective timer assembly and control knob. Following installation, tested the timer operation and verified that the knob properly engages the timer shaft and allows cycle selection. Operated the dryer and confirmed proper functionality. Uploaded video documentation showing the dryer operating correctly after the repair. Unit checks normal at this time.

Model: RF28R6202WW/AA Location: Fort Myers, FL 33912 Repair Summary Checked refrigerator for a reported water leak. Upon arrival, the refrigerator water supply was turned off. Restored the water supply and inspected the inlet lines, then pulled the refrigerator forward to check the rear connections; no visible external leaks were initially found. Dispensed several glasses of water and inspected the filter housing and internal water lines with no leaks observed. Customer reported no water inside the refrigerator. Inspected the freezer compartment and drain area and found no sheet ice or evidence of a drain-related leak. Cycled the ice maker and verified it called for water without leaking. Further inspection found the ice maker fill area frozen over. Cleared the ice blockage and cycled the ice maker again with no additional leaks observed. The customer was returning home that day, so the water supply was left on for monitoring. Refrigerator temperatures were set accordingly, and the customer was educated on shutting off both the water supply and ice maker when leaving the home for an extended period. Explained that leaving the ice maker operating with low or interrupted water pressure can allow repeated cycling and contribute to filling issues. Unit initially checked normal with no active leak identified. Customer later called back and was able to pinpoint the source of the water leak. Customer provided video documentation showing water pouring from the filter housing into the icebox area. Returned to complete the repair and determined the filter housing assembly and ice maker required replacement. Replaced both the filter housing assembly and ice maker. Restored the water supply and verified proper water pressure by dispensing several glasses of water. Cycled the ice maker and inspected the repaired components and surrounding area; no additional water leaks were observed. Advised the customer to monitor the refrigerator over the next several days. Unit checks normal at this time.

Model: PZS22MYKFHFS Location: Ave Maria, FL 34142 Repair Summary Checked refrigerator for customer complaint of interior lights not operating properly. Upon inspection, discovered a significant crack in the freezer compartment liner along the left side, near the front of the cabinet. Also identified approximately four interior light assemblies that appeared to be missing from the factory. During the inspection, corrected the lighting issue on one side of the refrigerator; however, additional light assemblies were still required to restore full interior illumination. Due to the location and extent of the freezer liner crack, contacted manufacturer Technical Support to report the findings and determine the appropriate course of action. Discussed the missing lighting components, completed partial lighting repair, and freezer liner damage with Technical Support. After reviewing the condition of the cabinet liner and its proximity to the front of the refrigerator, Technical Support instructed us not to perform any additional repairs at this time. The manufacturer submitted the case for further review to determine the appropriate resolution. Technical Support advised that they would contact Chad within 48 hours with an update regarding the review and next steps. No further repairs were authorized or performed following this instruction. The refrigerator remains pending manufacturer review and final resolution.