Model: DW80CG5451SRAA Location: North Fort Myers, FL 33903 Repair Summary Checked dishwasher for a delay start concern. Initially, the complaint was described as the dishwasher being stuck in Delay Start; however, upon inspection, found the LED display was continuously flashing as if the control panel was shorting. Ran HASS diagnostics and verified all other components were operating properly with no error codes or leaks present. Also educated the customer on proper dishwasher installation, including the need for a high-looped drain hose. Customer understood and stated he would correct this after completing the kitchen remodel. Returned and replaced the control panel assembly, transferring the two small control boards and chime from the original assembly to the new panel. Tested operation and verified the display and dishwasher are now working properly (see video).

Model: LSEL6331F/00 Location: Naples, FL 34112 Repair Summary Checked oven for the front left burner not regulating heat properly. Customer stated the burner would intermittently remain on high even when set to low, causing food to burn. Diagnosed a faulty burner regulator. Tested the remaining burners and found them operating properly. Customer also stated the two rear burners did not seem to heat as quickly. Explained that the rear burners are smaller, lower-wattage elements and will heat differently than the larger front burners. Customer understood. Replaced the faulty front left burner regulator and tested operation. Verified the burner now cycles and regulates properly from high to low heat (see video). No other issues found. Unit checks normal at this time.

Model: RF32CG5400SRAA Location: Fort Myers, FL 33913 Repair Summary Checked refrigerator for a no-cooling complaint. Connected HASS and performed the Weak Cooling Test, which failed. Inspected the sealed system and found a refrigerant leak at the condenser Lokring connection. Replaced the leaking Lokring connection and filter drier. Pressure tested the sealed system with 350 PSI of nitrogen and recorded a 4 PSI pressure drop over 15 minutes, confirming the repair was successful. Evacuated the sealed system to a deep vacuum and recharged the refrigerator with the factory-specified refrigerant charge. Tested operation and verified the refrigerator is cooling properly. Advised the customer to allow up to 24 hours for temperatures to return to normal. Unit checks normal at this time.

Model: WRT518SZFM00 Location: Cape Coral, FL 33990 Repair Summary Checked refrigerator for not cooling. Upon arrival, found the unit unplugged. Restored power and verified the fans started operating. The compressor attempted to start but repeatedly kicked out. Tested the compressor and verified the resistance readings were within range. Diagnosed a faulty compressor start device. Provided an estimate, which the customer approved. Replaced the start device and tested operation. Verified the compressor started and remained running with proper amperage. Advised the customer to allow approximately 24 hours for the refrigerator to reach proper operating temperatures.

Model: MTW5205TW1 Location: Fort Myers, FL 33913 Repair Summary Checked washer for noises during the spin cycle. Customer provided a video, and the noise appeared to be coming from the cam clutch area. Inspected the unit and also found the agitator was warped. Replaced the agitator, cam clutch, and actuator. Tested operation after the repair and verified proper operation. Educated the customer on proper loading, advised against overloading the washer, reviewed items that should not be washed in the unit, and explained proper cycle selection based on the type of load being washed.

Model: KBSD702MPS00 Location: Estero, FL 33928 Repair Summary Checked refrigerator for no ice production. Upon arrival, found no red light visible on the optic sensor. Checked voltage and verified approximately 115V at the sensor. Contacted Tech Support and was advised that this sensor does not display a red indicator light. Per Tech Support, checked voltage at the ice maker and found only approximately 85V. Tech Support recommended replacing the main control board. Returned and replaced the main control board. The ice maker completed a full cycle but did not call for water. Contacted Tech Support again to verify operation of the Gen 2 ice maker and found this unit falls under a service bulletin requiring replacement of both the ice maker and optic sensors because the Gen 1 and Gen 2 components do not communicate with each other. Replaced the ice maker and optic sensors. The ice maker immediately cycled and called for water properly with no leaks. Advised the customer to allow approximately 24 hours for normal ice production. Unit checks normal at this time.

Model: RF28HMEDBSR/AA Location: Cape Coral, FL 33991 Repair Summary Checked refrigerator for a 5C error that appeared after a power reset. Customer stated the error has since cleared and has not returned. The 5C error is related to the fresh food evaporator temperature sensor. Customer also reported the ice maker was dripping. Inspected the ice room and found frost buildup along with ice buildup in the air passage behind the ice maker, indicating an ice room issue. Temperatures were slightly elevated at the time of inspection; however, the refrigerator was in a defrost cycle upon arrival. Customer has not experienced any cooling concerns. Due to the sensor error and ongoing ice room issues, the customer elected to replace the refrigerator rather than proceed with repairs.

Model: NE63A6311SS/AA Location: Lehigh Acres, FL 33936 Repair Summary Checked range for the center section of the front left burner not working. Disassembled the unit and found the radiant burner element was faulty. Replaced the radiant element and tested all four burners. Verified all burners are now heating and operating properly with no issues.

Model: RF29BB8900AWAA Location: Lehigh Acres, FL 33971 Repair Summary Checked refrigerator for intermittent no ice and no cooling. Upon arrival, found multiple error codes displayed on the Family Hub. Inspected the unit and found a faulty damper on the freezer evaporator cover, ambient temperature sensor, main control board, rusted/damaged freezer rails, and ice maker issues. Replaced all ordered components and initially received a B8 error code. Reset power to the refrigerator and the error cleared. Found significant rust throughout the freezer area, which may be contributing to communication issues. Advised that if the communication problem returns and is traced to the cabinet-mounted connectors, those connections are not repairable. Also found the freezer compartment requires a deep cleaning due to maggots being present. Left the refrigerator operating and cooling properly at this time.

Model: WRS321SDHW08 Location: Cape Coral, FL 33909 Repair Summary Checked refrigerator for the ice maker leaking water and ice buildup around the evaporator fan, causing a loud noise. Upon arrival, no abnormal noise was present. Forced the ice maker to cycle and waited for the water fill. During the fill cycle, verified water leaking from the rear cabinet area. A previous repair had already been attempted several months ago, during which the fill tube was sealed and extended with a plastic tube. Water is now leaking at the transition point where the fill tube passes from the exterior cabinet into the freezer section (see video). Contacted Whirlpool Tech Support and provided visual documentation of the leak. Whirlpool determined the refrigerator is unrepairable because the available repair had already been attempted and failed. Provided the customer with the reference number. The third-party warranty company will be contacted for an alternate resolution.