Model: KUIO18NNZS2 Location: Cape Coral, FL 33991 Repair Summary Checked ice machine for not producing ice. Upon arrival, found the unit turned off. Turned the ice machine on and connected the water supply. Verified the reservoir filled properly with good water pressure. The circulation pump started and circulated water over the cold plate. Removed the drain cap and verified the unit drained properly. Refilled the reservoir and continued testing. Verified the compressor and fans started; however, after approximately five minutes, the cold plate showed no temperature change. Inspected the compressor area and found no visible oil residue. Found the condenser coil rusted, indicating possible previous water exposure and a potential pinhole refrigerant leak. A complete sealed-system diagnosis would require replacing the damaged condenser and pressure testing the system to determine whether additional leaks are present. Due to the extent and cost of the repair exceeding the value of the unit, recommended replacement.

Model: ME16A4021AS Location: Lehigh Acres, FL 33971 Repair Summary Checked microwave for the control panel not working and displaying an SE error indicating a communication issue between the main control board and touch control panel. Replaced both the main control board and touch control panel. Tested the microwave after the repair and verified it is now operating properly with no errors or additional issues. Uploaded video confirming proper operation.

Model: NSE6DG8300SRAA 00 Location: Naples, FL 34116 Repair Summary Checked oven for multiple burner issues. Customer stated the front two burners were not working and the rear right burner was not cycling heat properly, with only the rear left burner operating normally. Tested all four burners and documented operation on video. Removed the control panel to inspect the regulators and found the control panel infested, with roach feces covering the main control board. Also found the main wire harness to the front left burner severely burnt and damaged. The unit would require multiple components, including burners, regulators, main control board, and wire harness assembly. Recommend replacing the complete control panel assembly since it includes several of the required components. Due to the roach contamination affecting the unit, the warranty company determined the repair is not covered under the customer’s plan.

Model: DW90F89T0U12AA Location: Fort Myers, FL 33907 Repair Summary Checked dishwasher for not draining. Upon inspection, found 5C and 5C1 error codes, both indicating drain-related issues. Found the drain cover inside the dishwasher was missing and installed a new cover. Also found the drain pump was not operating due to failure. Replaced the drain pump and tested operation. Verified the dishwasher is now draining properly with no leaks or error codes present. Unit is working properly at this time.

Model: RS27T5200SR/AA Location: Fort Myers, FL 33907 Repair Summary Checked refrigerator for a no-cooling complaint. Connected HASS and performed the Weak Cooling Test, which failed. Inspected the sealed system and found a refrigerant leak at the condenser Lokring connection. Replaced the leaking Lokring connection and filter drier. Pressure tested the sealed system with 350 PSI of nitrogen and verified the pressure held for over 15 minutes, confirming the repair was successful. Evacuated the sealed system to a deep vacuum and recharged the refrigerator with the factory-specified refrigerant charge. Tested operation and verified the refrigerator is cooling properly. Advised the customer to allow up to 24 hours for temperatures to return to normal. Unit checks normal at this time.

Model: DVE50BG8300VA3 Location: Fort Myers, FL 33907 Repair Summary Checked dryer for no heat. Ran diagnostics and found an error code indicating a vent restriction, which resulted in the heater assembly burning out. Replaced the heater duct assembly and ran diagnostics after the repair. Unit passed all tests with no additional error codes. Verified through HASS that the dryer temperature was rising properly and the unit is now heating and operating normally.

Model: DVE55CG7500E 01 Location: Fort Myers, FL 33916 Repair Summary Checked dryer for not heating. Upon arrival, found the roof vent has a screen that was packed with lint, severely restricting airflow. Inspected the dryer and also found a significant amount of lint buildup inside the cabinet, creating a potential fire hazard. Customer did not have a vacuum available, so removed as much lint as possible by hand. Found the heater assembly had failed and replaced it. Also found the rear vent duct smashed and restricting airflow. Advised the customer that the damaged vent duct needs to be replaced and the entire vent system must be professionally cleaned before the dryer is used again. Provided the customer with the contact information for Amerovent for professional vent cleaning.

Model: WRS321SDHZ11 Location: Naples, FL 34104 Repair Summary Checked refrigerator for making too much ice. Upon arrival, found both the ice bin and an additional container full of ice. Customer was unsure how to turn the ice maker off and had tied the metal shutoff arm down with a wire. Removed the wire, ice bin, and ice maker. Showed the customer how to properly turn the ice maker off, and she marked the ice maker to help identify the shutoff position. Reinstalled the components and cycled the ice maker. Held the shutoff arm in the full position and verified the ice maker recognized it and terminated the cycle properly. Unit checks normal at this time.

Model: SHE89PW75N/91 Location: Punta Gorda, FL 33955 Repair Summary Checked dishwasher for a communication error. Customer stated the dishwasher would not allow wash cycle selections due to the communication fault. Replaced the main control board, which was the only part available at the time of service. After installation, the dishwasher initially responded properly; however, during additional testing, the communication error returned. Further diagnosis determined additional components are required to complete the repair. The required parts have been documented and attached. Due to the intermittent communication failure, additional repair time may be required if further issues are found after the remaining parts are installed. The warranty company will locate the required parts and contact the customer with the next steps for repair.

Model: ME17R7021ES/AA Location: Lehigh Acres, FL 33936 Repair Summary Checked microwave for the turntable not working. Upon inspection, found the turntable motor seized. Replaced the turntable motor and tested operation. Verified the turntable is now rotating and operating properly with no issues. Uploaded before-and-after videos documenting the repair.