Model: NE63A6751SS/AA Location: Naples, FL 34110 Repair Summary Checked cooktop for the front right burner not working. Upon arrival, verified the burner was completely inoperative. The customer pulled the range out to allow access for inspection. Found the infinite switch had failed due to damage. Replaced all infinite switches per the manufacturer service bulletin. Tested all burners after the repair and verified each burner operates properly and regulates as designed. No f

Model: MRF18B4AST Location: Cape Coral, FL 33990 Repair Summary Checked refrigerator for water overflowing into the drain pan behind the unit. Upon arrival, the customer stated they had already cleaned the water and vacuumed out the drain pan. Upon inspection, found the French doors were out of level, preventing the center mullion from sealing properly. This created an air gap, allowing warm air to enter the fresh food compartment and causing excessive condensation on the rea

Model: LRMDS3006S/02 Location: Naples, FL 34119 Repair Summary Checked refrigerator for loose door handles. Upon inspection, found the bottom mounting screw on the handle had loosened. Tightened all handle mounting screws on both handles to ensure they were secure. Tested operation of both the inner FlexZone door and the full refrigerator door. Verified the split door now opens and closes properly with no separation issues. All checks fine.

Model: FRT18S6AWX Location: Cape Coral, FL 33990 Repair Summary Checked refrigerator for multiple concerns. Upon inspection, traced the abnormal noise to the condenser fan motor. Verified the fan motor bearings have failed, causing the fan blade to wobble and create excessive noise during operation. Advised the customer that if the condenser fan motor fails completely, the refrigerator will no longer cool properly. Also found the refrigerator door was not level, leaving a gap

Model: MHW8630HW4 Location: Cape Coral, FL 33990 Repair Summary Checked washer for an intermittent "Lo Flo" error occurring during the wash cycle. The customer stated the error appears randomly after several completed cycles. Retrieved stored error code F8E1 (Low Water Flow) during diagnostics. Verified the household water supply and pressure were normal. Confirmed the cold water valve fills through the flow meter before entering the dispenser drawer. Ran multiple test cycles

Model: WF50BG8300AVUS Location: Estero, FL 33928 Repair Summary Checked washer for a damaged door diaphragm. Upon inspection, found a section of the lower portion of the door diaphragm was torn and missing. Replaced the door diaphragm and ran a HASS diagnostic test. Verified all tests passed with no leaks detected. Reassembled the washer and confirmed proper operation. Uploaded a video showing the completed repair. Unit checks normal.

Model: ME16A4021AS/A2 Location: Cape Coral, FL 33991 Repair Summary Checked microwave for a broken door handle. Upon inspection, found the plastic mounting tabs on the handle had broken where the mounting screws attach. Replaced the door handle and tested operation. Verified the microwave door now opens and closes properly. All other microwave functions operate normally. Unit checks normal.

Model: NE63A6511SS/AA Location: Estero, FL 33928 Repair Summary Checked oven for damage inside the oven cavity. Upon inspection, reviewed the owner's manual with the customer and showed where it states that aluminum foil should not be used to line the oven cavity. Contacted technical support to document the findings. Technical support determined the damage was the result of physical damage caused by improper use and advised the condition is not covered under warranty and is n

Model: ZIPP360NHASS Location: Naples, FL 34119 Repair Summary Checked refrigerator for a no display and no interior lights complaint. Upon arrival, found the refrigerator turned off at the circuit breaker. After power was restored, the display and interior lights remained inoperative. Before disassembly, briefly observed the display respond with a beep and several "0" characters before going blank again, indicating a communication issue. Verified 120V AC was present at the ma

Model: RF29BB8600QLAA Location: Cape Coral FL 33909 Repair Summary Checked refrigerator for a freezer not cooling properly. Upon arrival, verified the freezer temperature was elevated. Connected HASS and found only a high temperature error code. Performed the weak cooling test, which failed. Inspected the compressor compartment and found no visible oil residue or signs of a refrigerant leak at the lokring connections. No bubbles were detected during the initial inspection. De

Model: NE63A6511SS/AA Location: Lehigh Acres, FL 33971 Repair Summary Checked range for a no power complaint. Upon inspection, verified proper voltage was present to the range and the main control board, but there was no output from the control board. Replaced the main control board, display board, and touch membrane assembly. Tested operation after the repair and verified the display powered on and all functions operated properly. Unit is working normally at this time.

Model: NE58F9500SS/AA Location: Cape Coral, 33990 Repair Summary Checked oven for the front left and front right burners not regulating properly. The customer stated both burners remained on high when set to low. Upon inspection, found both infinite switches faulty. Replaced both infinite switches and tested operation. Verified both burners now regulate properly from high to low. Video taken for verification. Set the clock and confirmed no additional issues. Unit checks norma

Model: WRF560SEHZ02 Location: Saint James City, FL 33956 Repair Summary Checked refrigerator for poor cooling. Upon arrival, found elevated temperatures in both the fresh food and freezer compartments, and the cabinet side panels were excessively hot. Pulled the refrigerator out and found the condenser fan motor was not operating despite receiving 120V AC. Advised the customer the condenser fan motor would need to be replaced and left a temporary fan behind the refrigerator t

Model: MED7230HW3 Location: Cape Coral, FL 33909 Repair Summary Checked dryer for a loud rumbling noise. The customer stated the noise was most noticeable when the dryer shut off and the drum came to a stop. Upon inspection, found the blower wheel stripped and separated from the motor shaft, causing it to wobble. Removed the damaged blower wheel, replaced the motor assembly and blower wheel, and verified proper operation. The customer also reported the dryer was no longer hea

Model: RF28JBEDBSG/AA Location: North Fort Myers, FL 33917 Repair Summary Checked refrigerator for ice maker not producing ice. Upon arrival, cycled the ice maker and verified it completed a harvest cycle. Further inspection revealed the ice room was freezing over, which is a known issue with this model. Explained to the customer there is a repair kit and replacement parts available. Also found the ice bucket cracked and advised the customer that the crack will likely continu

Model: RF28JBEDBSG/AA Location: North Fort Myers, FL 33917 Repair Summary Checked refrigerator for an ice maker not producing ice. Upon arrival, cycled the ice maker and verified it completed a harvest cycle. Further inspection revealed the ice room was freezing over, which is a known issue with this model. Explained to the customer that while there are repair kits and replacement parts available, this condition commonly returns over time even after the recommended repairs ar

Model: NE63A6511SS/AA Location: Lehigh Acres, FL 33974 Repair Summary Checked oven for a cracked cooktop. Upon arrival, confirmed the cooktop glass was cracked. Educated the customer on proper use, care, and maintenance to help prevent future damage. Samsung had already pre-approved the cooktop replacement, so the damaged cooktop was removed and a new cooktop installed. Reassembled the unit, verified all surface burners were properly centered, and tested each burner to confir

Model: DVE50R5200V/A3 Location: Cape Coral, FL 33909 Repair Summary Checked dryer for an HC error code appearing immediately when the dryer was started. Tested the unit and verified the error occurred consistently. Performed diagnostics and found the blower housing thermistor had failed. Provided the customer with a repair estimate, which was approved. Replaced the blower housing thermistor and tested the dryer through multiple cycles. Verified the HC error code was no longer

Model: GFW550SSN5WW Location: Lehigh Acres, FL 33936 Repair Summary Checked washer for a door that would not open. Upon arrival, found the washer full of water. Connected diagnostics and found an active drain pump error. Manually energized the drain pump and confirmed it was only humming and not pumping water. Inspected and cleaned the drain pump filter, noting the customer had never cleaned it previously; however, the washer still failed to drain after cleaning. Due to the a

Model: RF23A9671SR/AA Location: Fort Myers, FL 33913 Repair Summary Checked refrigerator for the ice bites ice maker not producing ice. Upon inspection, found the ice bites ice maker housing cracked underneath, preventing proper operation. Provided the customer with a repair estimate, which they approved. Replaced the ice bites ice maker and performed a complete harvest and fill cycle. Verified the ice maker cycled correctly, filled properly, and showed no signs of leaking. C