Model: RF27T5241SR/AA Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for the upper ice maker not producing ice. Verified freezer temperatures are within the proper range. Cycled the upper ice maker and confirmed it harvested properly; however, the ice was slushy and not completely frozen. Removed the ice maker and found the ice room air route frozen and blocked (see picture). Explained to the customer that this is a common recurring ice room issue and will

Model: RF28N9780SR/AA Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for the Family Hub screen not responding and the fresh food section not cooling properly. Verified the screen is not responding and will require replacement. Inspected the cooling system and found the fresh food evaporator fan not operating along with water accumulating underneath the crisper drawers. The refrigerator will require a new Family Hub screen, evaporator cover assembly, and cr

Model: KDFE104HPS1 Location: Cape Coral, FL 33904 Repair Summary Checked dishwasher for the upper rack not washing dishes properly and leaving residue. Tested operation and verified the dishwasher fills and washes properly. The wash motor is operating normally and was replaced less than a year ago. Inspected the upper spray arm and found seeds and other foreign material obstructing the spray openings (see pictures). Cleaned the debris from the spray arm and tested operation.

Model: RF32CG5100SRAA Location: Cape Coral, FL 33909 Repair Summary Checked refrigerator for no cooling. Upon arrival, found the compressor and fans running; however, the cabinet temperature was approximately 76°F. Connected HASS and ran a service diagnostic report with no error codes present. Inspected the compressor area and found an active roach infestation, including roaches around the condenser, compressor, and main control board. Due to the infestation, the refrigerator

Model: LEV4634PQ0 Location: Cape Coral, FL 33990 Repair Summary Checked dryer for continuing to run when the door was opened. Tested operation and found the door switch was faulty. Provided the customer with an estimate for the repair, which was approved. Replaced the defective door switch and tested operation. Verified the dryer now shuts off properly when the door is opened and is operating normally (see video).

Model: RS27T5561SR/AA Location: Cape Coral, FL 33909 Repair Summary Checked refrigerator for no cooling. Upon arrival, found the unit unplugged. Restored power and verified the compressor and condenser fan started; however, the freezer evaporator fan did not run and a 21C error code immediately appeared, indicating a freezer fan failure. Verified proper voltage was being supplied to the fan. Replaced the freezer evaporator cover assembly and fan. During the repair, a good, ev

Model: NE63A6511SS/AA Location: Bonita Springs, FL 34134 Repair Summary Checked oven for error codes. Upon arrival, found the oven was set to Test Mode, which is an issue I have encountered several times before. Entered the settings and disabled Test Mode, then set the clock for the customer. Tested operation and verified the oven began heating properly with no errors or other issues. Also noticed the customer had a cover placed on the bottom of the oven cavity. Advised that

Model: RF23BB860012AA Location: Fort Myers, FL 33908 Repair Summary Checked refrigerator for no cooling. Upon arrival, found the unit powered on but no components running. Connected HASS and ran a service diagnostic report, which showed several compressor and inverter error codes. Inspected the compressor area and confirmed the compressor appeared to have a locked rotor. Also found four flashes on the inverter board indicating a communication fault to the compressor, requirin

Model: MVWB766FW1 Location: Bokeelia, FL 33922 Repair Summary Checked washer for excessive noise during the spin cycle and frequent off-balance conditions. Customer stated the gearcase had previously been replaced. Tested the suspension rods and found them worn, contributing to the off-balance condition. Inspected underneath the washer and found fresh oil leaking from the gearcase, confirming the gearcase had failed again. Determined the unit required another complete tub job

Model: RF23BB89008MAA Location: Cape Coral, FL 33914 Repair Summary Checked refrigerator for no ice/slow ice production. Upon arrival, connected HASS and ran a service diagnostic report, which showed several stored error codes including high temperatures and a communication fault between the main control board and Family Hub. Ran the Weak Cooling Test and found the freezer averaging approximately 22°F, which is not cold enough for proper ice production. Inspected the compress

Model: RF32CG5400MTAA Location: Lehigh Acres, FL 33974 Repair Summary Checked refrigerator for no cooling. Upon arrival, customer stated the refrigerator had started cooling normally again the previous day. Connected HASS and found a stored 21 error code for the freezer evaporator fan, which affects airflow and cooling in both the freezer and fresh food sections. Replaced the freezer evaporator cover assembly. During additional testing, found the large cube ice maker was not

Model: MVWB765FW3 Location: Fort Myers, FL 33967 Repair Summary Checked washer for unbalanced operation. Upon arrival, found the suspension rods were very weak. Replaced the suspension assemblies and adjusted the front leveling feet, as the washer was not properly leveled. Tested with a load of towels using Drain and Spin and verified the washer is now spinning and draining properly with no unbalanced condition or other issues at this time.

Model: RF28R7201SR/AA Location: Lehigh Acres, FL 33936 Repair Summary Checked refrigerator for no ice production and a broken French door mullion assembly. Connected diagnostics and found an active 49 error code indicating an auger fan failure. Also confirmed a 39 ice maker error, which requires replacement of the ice maker and main control board. Inspected the ice system and also found the ice bucket cracked. The refrigerator will require a new auger assembly, ice bucket, ic

Model: DW80CG4021SRAA Location: Lehigh Acres, FL 33971 Repair Summary Checked dishwasher for not starting. Upon arrival at the newly constructed home, found the water supply to the dishwasher was turned off under the sink. Turned the water supply back on and tested operation. Verified the dishwasher is now starting and operating properly. Unit checks normal at this time.

Model: RF28R7201SR/AA Location: Estero, FL 33928 Repair Summary Checked refrigerator for a shelf stuck in place. Upon arrival, found a spill had caused the shelf to stick. Removed the clips securing the glass and found one of the clips used to remove the complete shelf assembly was broken, preventing the entire shelf from being removed. Removed the glass portion instead and showed the customer how to properly remove and reinstall the glass for cleaning. Checked the refrigerat

Model: WRF555SDFZ16 Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for intermittent ice dispensing. Customer stated the ice maker is producing ice, but the dispenser intermittently will not dispense it. Upon inspection, found the ice maker leaking slightly during the fill cycle. Also found the retaining clip where the ice bin locks into position is broken (see pictures). When the auger motor activates, the broken clip allows the ice bin to push outward ins

Model: RF28R7201SR/AA Location: Cape Coral, FL 33904 Repair Summary Checked refrigerator for no ice production. Upon arrival, found a large piece of ice jammed along the side of the ice maker, blocking the sensor. Connected HASS and ran a service diagnostic report, which showed several stored ice maker and sensor error codes. Found the IR sensor on the auger motor assembly was not illuminated. Removed the ice maker and auger motor assembly and cleared all ice buildup. Also fo

Model: RS27T5200SR/AA Location: North Fort Myers, FL 33917 Repair Summary Checked refrigerator for an intermittent ice maker noise. Customer stated the ice maker would randomly produce ice, but after a period of time it would cycle repeatedly and make a loud noise. Ran HASS diagnostics and found a C26 ice maker error. Initially forced the newer ice maker to cycle and it operated normally; however, after several cycles, the ice maker became stuck during the harvest cycle and p

Model: WRFC9636RZ00 Location: Saint James City, FL 33956 Repair Summary Checked refrigerator for intermittent power loss. Customer stated the display would go completely blank, followed by a power failure error and audible beeping. Upon arrival, the refrigerator was operating normally and had been for the previous few days. Entered service mode and found no stored error codes or failed components. Verified a stable 120V supply at the outlet and traced power to the main contro

Model: MRF29D9BST Location: Fort Myers, FL 33919 Repair Summary Checked refrigerator for no cooling. Upon inspection, found the compressor was not running while the remainder of the refrigerator was powered and operating. Tested the compressor windings and measured approximately 16.5 ohms across all three terminals. Ordered the main control board and inverter, with the possibility of compressor replacement if the issue remained. Returned and found the incorrect inverter had b