Model: RF23B7671SR/AA Location: Bonita Springs, FL 34135 Repair Summary Checked refrigerator for a noise complaint. Upon arrival, the reported noise was not present. Cycled the ice makers and found no abnormal noises. Customer described the intermittent noise as metallic. Explained that the noise could potentially be coming from the compressor, as the internal compressor assembly is supported by springs and can occasionally produce metallic sounds during operation. Unable to

Model: MVW6200KW0 Location: Cape Coral, FL 33993 Repair Summary Checked washer for a noise complaint during the spin cycle. Tested the unit and found the suspension rods worn and defective. Inspected underneath the washer and found evidence of oil leakage. Showed the customer and explained that the oil is coming from the transmission/gearcase and may indicate a developing failure. The gearcase is not currently producing abnormal noise but may require replacement in the future

Model: RF28T5001SR/AA Location: North Fort Myers, FL 33917 Repair Summary Checked refrigerator for the lower ice maker not producing ice. Upon arrival, found the lower ice maker turned off at the display. Turned the ice maker on and attempted to manually cycle it using the reset button, but received no response. Connected HASS and ran a service diagnostic report, which showed a communication error related to the ice maker. Determined the lower ice maker requires replacement.

Model: WA45T3200AW/A4 Location: Lehigh Acres, FL 33971 Repair Summary Checked washer for not completing the spin cycle. Upon inspection, found all four suspension rods damaged and worn. Replaced all four suspension rods and ran diagnostics. Washer passed all tests with no error codes present. Unit is operating properly at this time.

Model: WED5100HC2 Location: Lehigh Acres, FL 33974 Repair Summary Checked dryer for no heat. Upon inspection, immediately found evidence of a significant pest infestation. Customer was made aware that infestation-related damage may affect warranty coverage. Inspected the dryer components and found the main control board contaminated by the infestation. Also found the heater electrical connection broken and melted at the mounting point, the heating element open, and significan

Model: MVWX700XL2 Location: Bokeelia, FL 33922 Repair Summary Checked washer for taking an extended amount of time to spin clothes out. Customer stated they would often have to run an additional Drain & Spin cycle and noticed the remaining cycle time would increase. Inspected the suspension rods and found them operating properly. Found damage to the tub top consistent with the washer previously going off balance. Tested the washer during spin and heard a grinding-type noise,

Model: WRF767SDHZ04 Location: Naples, FL 34104 Repair Summary Checked refrigerator for slow ice production. Customer stated the upper ice maker was the primary concern, although the husband reported both upper and lower ice makers had been producing ice slowly. Checked the freezer temperature and found it at approximately 19°F, which is too warm for proper ice production. Verified the freezer fan was circulating air. Entered service mode and found an E5 error indicating an ic

Model: RF24R7201SR/AA Location: Punta Gorda, FL 33955 Repair Summary Checked refrigerator for no power. Customer stated the refrigerator was receiving power but was completely dead. Verified proper 120V supply to the main control board but found no power output from the board. Inspected the original control board and found a visible burnt area, confirming board failure. Provided the customer with an estimate for the repair, which was approved. Replaced the main control board

Model: PYE22KYNKFS Location: Ave Maria, FL 34142 Repair Summary Checked refrigerator for a piece that had fallen off. Upon inspection, found the mullion guide had come loose due to a missing screw. Installed new screws and secured the mullion guide properly. Tested door operation and verified the mullion is now functioning and aligning correctly. Unit checks normal at this time.

Model: GTD45EASJ3WS Location: Ave Maria, FL 34142 Repair Summary Checked dryer for a noise complaint. Customer also mentioned the dryer had previously been taking too long to dry, but the builder already had the ventilation cleaned and the current concern was the noise. Disassembled the dryer and found shoelaces caught between the drum and front bearing assembly. Removed the shoelaces and inspected the affected components. No damage was found. Reassembled and tested the dryer

Model: RF29BB8600QLAA Location: Punta Gorda, FL 33955 Repair Summary Checked refrigerator for no ice production and no water dispensing. Verified the refrigerator has a proper water supply. Upon inspection, found the water filter was not installed correctly (see picture). Properly seated the water filter and tested operation. Verified both ice makers filled with water, the AutoFill pitcher filled properly, and the refrigerator is now dispensing water normally (see video). Edu

Model: GFT14ESSM3WW Location: Naples, FL 34110 Repair Summary Checked dryer for an overheating complaint. Customer stated clothes were coming out extremely hot and steaming. Inspected the lint filter and found a sock obstructing the vent area. Removed the sock and cleaned the main lint filter. This is a ductless dryer. Tested the heating cycle with the filter removed and found the temperature reached approximately 177°F before cycling down to 150–140°F. Retested with the filt

Model: PZS22MYKFHFS Location: Ave Maria, FL 34142 Repair Summary Checked refrigerator for the ice maker overfilling. Upon inspection, found the ice maker operating as designed. Educated the customer that the ice bin must fill high enough for the ice to contact the shutoff lever before ice production will stop. Pictures and videos taken upon arrival show the ice maker had properly stopped production once the ice reached the shutoff lever. Removed the ice that was holding the l

Model: LRS0S2706S/02 Location: Immokalee, FL 34142 Repair Summary Checked refrigerator for not dispensing ice. Upon inspection, found the ice bucket frozen and stuck in place. Removed the frozen bucket and replaced it with a new one. Tested the ice maker and verified it cycles properly with no water leaks. Tested the dispenser and confirmed ice is now dispensing properly (see uploaded videos). The auger assembly was also going to be replaced; however, the supplied replacement

Model: WED4815EW1 Location: Immokalee, FL 34142 Repair Summary Checked dryer for a noise complaint. Customer stated it sounded like something was stuck and rubbing inside the dryer. Disassembled the unit and inspected all components. Found a screw lodged between the front panel and drum, along with several coins. Removed the screw and coins and inspected the drum, finding no damage. Reassembled and tested the dryer. Verified the drum is rotating properly, the unit is heating,

Model: RF32CG5100SRAA Location: North Fort Myers, FL 33903 Repair Summary Checked refrigerator for no cooling. Upon arrival, verified the compressor and fans were running. Ran HASS diagnostics and found no error codes. Completed the Weak Cooling Test, which showed elevated temperatures. Inspected the compressor area and found no visible oil or obvious signs of a refrigerant leak. Suspected a possible sealed-system leak and ordered a filter drier and plug check to pressure tes

Model: DV405ETPASU/AA Location: Bonita Springs, FL 34135 Repair Summary Checked dryer for no heat. Upon arrival, checked the vent static pressure and found readings between 78–80 with the dryer pulled completely away from the wall, indicating a significant ventilation restriction. Made the customer aware of the venting concern. Verified proper voltage at the outlet. Tested dryer operation and confirmed there was no heat being produced. Due to the age of the appliance, advised

Model: GRFS2853AFF Location: Naples, FL 34116 Repair Summary Checked refrigerator for multiple concerns. Customer pointed out slight waves visible in the fresh food doors when light reflects across the surface at a specific angle. Customer stated the doors did not appear this way when the refrigerator was originally purchased. Explained that I cannot compare the current appearance to the original condition since I was not present during installation over a year ago. The condi

Model: GUD27ESSM1WW Location: LeBelle, FL 33935 Checked dryer for not drying clothes. Upon arrival, found the dryer was producing heat but clothes were not drying properly. Checked the ventilation and found the dryer was not exhausting air outside. Disassembled the dryer and found the blower wheel had detached from the motor. Reattached and securely tightened the blower wheel. Reassembled and tested operation, verifying proper airflow and normal dryer operation. Unit checks n

Model: MED4500MW0 Location: Cape Coral, FL 33903 Repair Summary Checked dryer for not starting or advancing through a cycle. Upon inspection, found the timer knob cracked and broken. Customer had attempted to glue the knob back together; however, it still would not turn the timer properly. Removed the damaged knob and replaced it with a new one. Started a cycle and verified the timer now advances properly and the dryer cycles heat as designed. No other issues found. Unit chec