Model: GLR76TRDER Location: Fort Myers, FL 33912 Repair Summary Completed the applicable refrigerator service bulletin. First verified the model and serial number and confirmed the compressor style and evaporator drain pan configuration. Replaced the start device and relay, restored power, and verified the compressor started and is operating properly. Reinstalled and inspected the evaporator drain pan and verified it is leaning slightly to the right as required. Tested operat

Model: RF70H25GERAA Location: Cape Coral, FL 33914 Repair Summary Checked refrigerator for the freezer ice maker leaking. Upon inspection, found the silicone ice mold was not sealing properly, allowing water to leak from the ice maker. This condition also caused ice maker-related error codes. Replaced the faulty ice maker and forced it through a cycle. Verified it cycled and filled with water properly with no leaks. Ran HASS diagnostics and confirmed all tests passed. Verifie

Model: GFW550SSN4WW Location: Naples, FL 34105 Repair Summary Checked washer for stopping in the middle of a cycle and becoming unusable. Upon arrival, verified proper 120V supply to the washer. Powered the unit on successfully; however, within approximately 30 seconds, the washer powered off and the relays on the main control board began clicking. Connected SmartHQ and ran service diagnostics, which showed multiple stored and active error codes related to the pressure switch

Model: DW80CG4021SRAA Location: Fort Myers, FL 33908 Repair Summary Checked dishwasher for not cleaning and drying dishes properly. Customer stated some dishes require additional wiping due to remaining moisture and some plates are not coming out completely clean. Replaced the wash motor/pump assembly and drain pump. Tested operation and verified the dishwasher is now washing and circulating properly. Tested the heating element and confirmed it is functioning properly; upload

Model: DVE45B6300P/A3 Location: Cape Coral, FL 33914 Repair Summary Checked dryer for taking multiple cycles to dry clothes. Ran diagnostics and found an airflow restriction. Inspected the lint filter and found it needed cleaning. Cleaned the filter and retested the dryer. The dryer then passed the airflow test and is operating properly. Customer stated the home ventilation has not been cleaned in approximately a year and a half, so recommended having the dryer vent professio

Model: DW90F89P0USRAA Location: Cape Coral, FL 33914 Repair Summary Checked dishwasher for a bad odor. Upon inspection, found two contributing issues: the dishwasher filter was dirty and the drain hose was not installed properly. Corrected the drain hose installation and inspected the filter. Ran a full diagnostic cycle and verified all components are operating properly with no errors. Educated the customer on proper maintenance and recommended cleaning the dishwasher filter

Model: WF53BB8900ATUS Location: Fort Myers, FL 33913 Repair Summary Checked washer for detergent and water remaining in the dispenser drawer. Upon arrival, found the top cover of the dispenser housing broken. Connected HASS and found error codes related to the dispenser drawer. Replaced the dispenser housing and tested operation. Verified the washer is operating properly at this time. Further inspection found the dispenser drawer itself appears to be clogged and is restrictin

Model: WRX986SIHZ03 Location: Cape Coral, FL 33914 Repair Summary Checked refrigerator for no ice production. Upon arrival, placed the unit into service mode and checked for error codes; none were present. Forced the ice maker through a cycle and verified it cycled properly and attempted to call for water, but no water entered the ice maker. Inspected the fill tube and found it frozen. Removed and replaced the frozen fill tube and heater assembly, and applied Permagum around

Model: WA55A7300AE/US Location: Estero, FL 33928 Repair Summary Checked washer for error codes. Upon arrival, found a 9C8 error code indicating an electrical/control board fault. Explained the findings and repair cost to the customer, who approved the repair. Replaced the main control board, connected HASS, and programmed the washer’s serial number back into the new board. Ran a complete self-test and verified all tests passed with no error codes or additional issues. Unit ch

Model: BCD-215V-62H Location: Lehigh Acres, FL 33971 Repair Summary Completed the applicable refrigerator service bulletin. First verified the model and serial number and confirmed the compressor style and evaporator drain pan configuration. Replaced the start device and relay, restored power, and verified the compressor started and is operating properly. Reinstalled and inspected the evaporator drain pan and verified it is leaning slightly to the right as required. Tested op

Model: WF50BG8300AVUS Location: Estero, FL 33928 Repair Summary Checked washer for mildew buildup in the detergent dispenser. Upon arrival, found mildew buildup on both the dispenser and dispenser housing. Replaced the affected dispenser components and tested operation. Educated the customer on detergent and fabric softener use, recommending avoiding fabric softener when possible or diluting it if used to help prevent future buildup. Also reviewed proper cycle selection and u

Model: NE63A6111SS/AA Location: Lehigh Acres, FL 33971 Repair Summary Checked range for the oven not working. Upon inspection, found the main control board faulty. Replaced the main control board and verified the oven immediately began operating properly. Preheated the oven and confirmed it is heating as designed. No additional issues found. Unit checks normal at this time.

Model: DW80CB545012AA Location: Lehigh Acres, FL 33971 Repair Summary Checked dishwasher for not cleaning dishes properly. Customer stated residue was being left on the bottom of the dishwasher and dishes were not coming out clean. Replaced the wash sump motor assembly and water inlet valve. Tested operation and checked for leaks; unit is operating properly with no leaks found. Educated the customer on using rinse aid and recommended using High Temperature Wash with Sanitize

Model: DW80CG4051SRAA Location: North Fort Myers, FL 33903 Repair Summary Checked dishwasher for no power. Upon arrival, verified proper voltage was reaching the dishwasher terminal; however, found the wire nuts and electrical connections burned due to improper installation, which created a short. Cut the damaged wiring back and properly rewired all connections, including the ground wire, which had not been properly grounded during the original installation. Restored power an

Model: WRX986SIHZ00 Location: Lehigh Acres, FL 33936 Repair Summary Checked refrigerator for an intermittent water leak. Inspected the drain pan and found it in good condition with no standing water inside the refrigerator or freezer. Found the rear cover getting wet with signs that water was leaking from the freezer drain behind the refrigerator. Replaced the freezer drain pipe and poured water into the evaporator drain pan to test drainage. Verified the water drained proper

Model: RF32CG5400SRAA Location: Lehigh Acres, FL 33972 Repair Summary Checked refrigerator for a 21C error code and no cooling. Upon inspection, found the freezer evaporator fan motor had failed. Replaced the freezer evaporator cover assembly, which includes the evaporator fan motor. Tested operation and verified the fan is now running properly and the refrigerator is operating normally. Unit checks normal at this time.

Model: RF70F29MERAA Location: Lehigh Acres, FL 33971 Repair Summary Checked refrigerator for the Ice Ball Maker not working. Upon inspection, found an error code related to the ice maker. Ran the HASS Weak Cooling Test and found a high door-open count, which is contributing to the frost buildup inside the freezer. Used the HASS Quick Fix Frost option to adjust the refrigerator settings to help reduce frost accumulation. Educated the customer that some frost can occur due to f

Model: RS28A500ASR/AA Location: Lehigh Acres, FL 33971 Repair Summary Checked refrigerator for no cooling. Upon inspection, found an active 21C error code indicating a freezer evaporator fan motor failure. Inspected the compressor and sealed-system area and found no oil residue around the Lokring connections indicating a refrigerant leak at this time. If a filter drier replacement is required in the future, the compressor will also need to be ordered because a service/chargin

Model: NE63A6311SS/AA Location: Lehigh Acres, FL 33973 Repair Summary Checked range for a cracked cooktop. Replaced the cooktop that was approved by Samsung. During the repair, also found evidence of infestation around the electronic components, which has caused the main control board to short out. Made the customer aware of the findings and explained that Samsung approved coverage for the cracked cooktop only. The infestation-related damage to the main control board is not c

Model: RF28T5001SR/AA Location: Lehigh Acres, FL 33974 Repair Summary Checked refrigerator for no cooling. Customer stated the refrigerator has power but is not cooling. Upon inspection, verified the compressor and fans are running; however, the unit is not producing proper cooling. Inspected the sealed system and found a refrigerant leak at the filter drier. A sealed-system repair will be required. Ordering a new filter drier with the updated plug check, two 5/4.2 Lokring co