Model: RF29BB86004MAA Location: Fort Myers, FL 33912 Repair Summary Checked refrigerator for the AutoFill pitcher intermittently not filling. Upon inspection, found slow water pressure and the AutoFill pitcher not operating properly. Replaced the AutoFill pitcher and tested operation. The pitcher began filling but would only fill approximately halfway due to the low water flow. Removed the water filter and noticed the water pressure increased, indicating the filter or filter

Model: RF23BB86004MAA Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for no ice and no water. Verified the refrigerator was receiving proper water pressure from the home; however, water was not passing through the filter housing, confirming a failed filter housing. Replaced the filter housing and tested operation. Water now dispenses properly and the AutoFill pitcher fills as designed. Cycled both ice makers and found they were still not receiving water. I

Model: DW80CG4021SRAA Location: Cape Coral, FL 33909 Repair Summary Checked dishwasher for not drying dishes. Samsung authorized part replacement following the initial service visit after an infestation was found on the electronic control board, which may have been interfering with the heating circuit. Verified the unit is pulling proper amperage and tested the heating element at approximately 12 ohms, which is within specification. Reviewed with the customer which cycles uti

Model: WRF767SDHZ03 Location: Naples, FL 34116 Repair Summary Checked refrigerator for no cooling. Upon arrival, found the compressor was not running. Installed a new start device and capacitor, then tested operation. Compressor started properly and the refrigerator began cooling. Checked for ice maker error codes and found none. Cycled the ice maker and verified it completed the harvest cycle correctly but did not fill with water. Checked the water supply and found little to

Model: GRF500P VSS Location: Ave Maria, FL 34142 Repair Summary Checked range for a gap between the console and cooktop. Upon inspection, verified the gap is part of the unit’s normal design and does not indicate a defect or installation issue. Educated the customer that this is normal for this model. Tested the range and verified all functions are operating properly. Unit checks normal at this time.

Model: MC12DB8700CKAA Location: Cape Coral, FL 33914 Repair Summary Checked microwave for not heating. Customer stated the microwave worked properly for a period of time but eventually stopped heating in Microwave mode while Convection mode continued to work. Explained that Convection mode uses a heating element and does not rely on the magnetron. Tested the magnetron with a multimeter and it checked within specifications. Verified the high-voltage transformer was supplying v

Model: MED7230HC3 Location: Bonita Springs, FL 34134 Repair Summary Checked dryer for noise while running and no end-of-cycle signal. Upon arrival, found the display/control panel was no longer producing any sound. Attempted to set the sound level to High, but there was still no audible response. Ran the dryer for over 10 minutes and was unable to duplicate any thumping, scraping, or other abnormal noises. Customer has multiple dryer balls inside the drum, which may be contri

Model: RF32CG5400SRAA Location: Cape Coral, FL 33991 Repair Summary Checked refrigerator for ice production and dispensing concerns. Customer stated the lower ice maker is only producing ice approximately once per day and the upper ice maker produces ice but will not dispense. Upon inspection, found the customer leaving the ice scoops inside the lower ice bin, which may interfere with the shutoff arm and prevent normal ice maker cycling. Cycled both ice makers and verified bo

Model: BCD-215V-62H Location: Fort Myers, FL 33967 Repair Summary Installed the refrigerator service bulletin repair. Upon arrival, disconnected the original components, inspected the drain pan, and installed the updated start device. Found the refrigerator was set to Off at the control. Turned the refrigerator back on and the compressor attempted to start briefly, became extremely loud, and shut back off. Attempted a second start while monitoring amperage and found the compr

Model: PTW605BSR1WS Location: LaBelle, FL 33935 Repair Summary Checked washer for filling with water even while turned off. Upon inspection, found the water inlet valve defective and allowing water to enter the washer when it should be closed. Replaced the water inlet valve and verified the unwanted water flow stopped. Ran a cycle and activated the valve multiple times to confirm it opens and closes properly. No leaks found. Unit checks normal at this time.

Model: KDTM404KPS0 Location: Cape Coral, FL 33914 Repair Summary Checked dishwasher for being unable to complete a cycle. Customer stated the dishwasher would start and fill with water but would not drain, typically running for approximately 5–15 minutes before stopping. Attempted a drain cycle and verified the drain pump was receiving voltage but there was no water movement. Inspected the pump and found excessive resistance at the impeller, confirming a failed drain pump. Re

Model: MVW4505MW2 Location: Lehigh Acres, FL 33974 Repair Summary Checked washer for not progressing through cycles and making abnormal noises. Upon inspection, found the actuator was no longer shifting properly between gears. Replaced the actuator again along with the cam clutch and capacitor. Tested operation after the repair. Advised the customer that if the abnormal noise or shifting issue returns, to record a video of the problem. If the issue occurs again, the remaining

Model: WFES3030RS0 Location: Naples, FL 34116 Repair Summary Checked cooktop/oven for intermittent power issues and not staying on. Upon arrival, found the unit disconnected from power. Customer stated there had recently been a lightning strike. Reconnected the unit and inspected the wiring for any signs of burning or damage; none were found. Attempted to duplicate the issue by opening and closing the oven door, but the unit continued operating normally. Stress tested the app

Model: GTD48EASW0WB Location: Punta Gorda, FL 33950 Repair Summary Checked dryer for leaving black marks on clothing. Explained that this commonly occurs when clothing gets caught in the gap between the drum and top bearing, allowing the fabric to rub against the drum slides and leave black marks. Replaced the top bearing and lower felt seal. Reassembled and tested the dryer, verifying the drum spins properly and the unit cycles heat normally. Customer left the dryer running

Model: RF27T5201SG/AA Location: Lehigh Acres, FL 33976 Repair Summary Checked refrigerator for no cooling. Upon inspection, found the compressor in a locked-rotor condition. Also found the condenser extremely dirty, which can restrict airflow and cause the compressor to overheat and potentially fail. Additionally, found the mullion heater needs replacement. Customer was advised that only the compressor is covered under warranty and that an estimate will be provided for the ad

Model: WTW5057LW0 Location: Punta Gorda, FL 33955 Repair Summary Checked washer for not starting a cycle. Customer stated that when attempting to start the washer, it would only hum. Upon arrival, found the basket assembly full of water. The drain pump was receiving voltage but was unable to move water. Used a wet vacuum to remove the standing water, then removed and inspected the drain pump and found the impeller grinding, confirming a failed drain pump. Replaced the drain p

Model: DVE45B6300P/A3 Location: Cape Coral, FL 33909 Repair Summary Checked dryer for not starting a cycle. Upon arrival, spun the drum by hand and found no tension, indicating a possible broken belt or failed idler pulley. Disassembled the dryer and found the idler pulley faulty. Samsung has a service bulletin for an updated pulley with a thicker lip designed to prevent the belt from slipping off. Also found the belt rubbing with visible tear marks. Replaced the belt and upd

Model: RF23BB8600QLAA Location: Estero, FL 33928 Repair Summary Checked refrigerator for no cooling and a noise concern. Upon arrival, found the freezer evaporator cover extremely frozen over. Checked diagnostics and found three stored error codes. Completely thawed the freezer, removed all ice buildup, and wiped down the entire compartment. Replaced the evaporator cover assembly and defrost sensor. Ran HASS diagnostics and verified all tests passed with no additional issues.

Model: ME21DG6300SRAA Location: Fort Myers, FL 33913 Repair Summary Checked microwave for no heat. Upon arrival, the microwave needed to be removed from the cabinet for further diagnosis. Before attempting removal, found one of the mounting screws installed sideways and spinning in place, indicating the mounting hardware had been damaged during installation. Obtained a signed damage waiver before touching the unit and advised the customer that safe removal might not be possib

Model: MDF24P2BST Location: Fort Myers, FL 33907 Repair Summary Checked dishwasher for no power. Upon inspection, found the dishwasher was not level, which was making it difficult for the customer to push the upper rack back properly. Leveled the dishwasher and verified the upper rack now slides correctly. Continued diagnosing the no-power concern and found the dishwasher was not receiving proper voltage from the outlet. Inspected the outlet under the sink and found it burned